Senior Onboarding and Implementation Specialist (Salesforce Admin Certified)

Job Title:  Senior Onboarding and Implementation Specialist

Essential Responsibilities:

• Analyze prospect/customer requirements to determine optimal product/solution fit.
• Provide product knowledge support to prospects/customers.
• Determine ideal product/solution configurations.
• Utilize practical experience and knowledge on Salesforce/ Zoho/ Any CRM platform (Preferably Salesforce).
• Hold Salesforce Admin certification and possess practical experience in custom developments using Apex and LWC.
• Design scalable solutions using integrations, flows, and APIs.
• Actively drive and manage the onboarding process with customers.
• Articulate the company’s technology and product portfolio to both business and technical users.
• Provide technical consultancy, assistance, and guidance during the onboarding process.
• Identify customer’s technical and business requirements, design solutions, and consult with technical teams.
• Support business sales teams on proposal activities.

Desired Skills and Experience:

• Excellent communication skills with experience working with clients across the globe (US, UK, Asia).
• Salesforce Developer Certification with practical coding knowledge.
• Salesforce Admin and Developer certifications are a plus.
• Experience working in product-based companies.
• Familiarity with startup culture, especially SaaS-based startups.

Key Responsibilities:

• Develop solutions and deliver compelling proof of concept demonstrations.
• Ensure solutions align with client requirements and best practices.
• Manage the sales bid process by responding to RFI’s & RFP’s.
• Work closely with Sales to ensure successful closure of the sales process.
• Liaise with Product Managers to provide client feedback about product requirements.
• Stay updated on market trends and competitor landscapes.

Key Result Areas:

• Successful Onboarding and Implementation within stipulated timelines.
• Positive feedback from customers.
• Compliance with process to ensure necessary documents/artifacts are captured.
• Timely follow-ups with internal and external stakeholders to prevent work delays.

What working at SMS Magic Offers?

At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company.  Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. 

We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.  

Plus, we offer

• The freedom and flexibility to handle your role in a way that’s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools 
• Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality.

About SMS Magic: 
Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. 

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read mode about us at: www.sms-magic.com