Director Business Intelligence

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/ Whatsapp in their Enquiry management and Customer support processes. As a forward-thinking global company, it continues to innovate and develop cutting-edge technologies like Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses digitally communicate with their customers. They integrate with Top CRMs like Salesforce, Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000 customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies). 

They are growing at a fast pace and seeking senior candidates to join their leadership team. As a Director, Business Intelligence, your role would be to oversee and manage the organization's Data and information systems operations, with special focus on data, tools and analytics supporting our stakeholders across Product, Sales, Marketing, Operations, and Finance. 

As a leader of Data, you and your team will be responsible for enterprise-wide data; and provide necessary interventions to ensure critical business decisions are taken well in time.

You will  lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the CEO.

Key Responsibilities:

• Develop data architecture and implement data management strategies, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.
• Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.
• Lead system integration to align company's data systems and infrastructure with business goals and future scalability requirements.
• Collaborate with senior management to understand their data requirements and develop data management strategy. Define KPI around data and lead the initiatives.
• Work with other departments to identify data trends and patterns that support the organization’s objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.
• Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.
• Implement data governance practices, including data quality assurance, data classification, and data lifecycle management.
• Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.

Qualifications and Skills:

• Bachelor's degree in computer science, information systems, or a related field.
• Experience ( 10+ years) in systems management, information technology, or a related role within the SaaS industry.
• Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.
• Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations
• Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Knowledge of industry best practices and emerging trends in systems management and information technology.
• Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Company Benefits:

• Attractive Salary: Enjoy a generous fixed compensation that recognizes your expertise and leadership.
• Performance-Based Incentives: Your contributions and achievements will be rewarded through performance-based incentives, reflecting the value you bring to the organization.
• Bonus Compensation: Standout performance may lead to additional bonuses through the reward process, recognizing your exceptional contributions.
• Comprehensive Insurance Coverage: Group medical insurance for you, your spouse, and two children, along with personal accidental insurance.
• Shift Allowance: Additional compensation is offered for specific shifts, ensuring that you are fairly rewarded for your commitment and dedication.
• Work-Life Balance: Well-being of employees is at the forefront. Work in an environment that promotes a healthy work-life fit, allowing you to excel in both your professional and personal life.

If you are passionate about organizing data and shaping the future of messaging solutions, we look forward to having a discussion with you.